Our Guarantee & Warranty - Sightline Windows & Doors Three Lakes

The Sightline Windows & Doors Three Lakes Guarantee

We stand behind every window and door we install in Three Lakes with the Haven Standard, the same set of rules we’ve followed since 2012. That means a written price before any work starts, a background-checked and uniformed crew identified by license number, and a documented photo record when the job is done. Our 365-Day Done Right Promise is stamped on every contract, not offered as a courtesy: if it’s not done right, we make it right. No voicemail queues, no callback windows, no surprises. Sonia Raman built this company on the principle that the measurement and the quote are the same document, and that hasn’t changed in over 18,000 installations.

Call (786) 808-5792

What’s Covered

• Workmanship on every opening. We install to the manufacturer’s specification for the product we specify, whether that’s a PGT impact window rated for Miami-Dade wind zones or a Therma-Tru entry door with custom glazing - and we document the completed work with photos you receive.
• Parts handled correctly, never substituted. We order from eight verified manufacturer lines - PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux - and the product that arrives is the product we quoted, specified by performance tier and what your opening requires, not by what happens to be in stock.
• Cleanup and protection of your property. We tarp floors, contain dust, and haul away old frames and debris; the photo record includes the state we left the work area in, not just the installed unit.
• On-time arrival with verified crews. Haven Clause 3 means the person at your door is the person on the record - background-checked, uniformed, and identified by license number before they step onto your property in Three Lakes.
• Honest pricing with no change orders. Haven Clause 1: the measured survey you keep and the written quote cannot differ. The price we write before work starts is the price you pay when we finish.

Our Satisfaction Promise

If something isn’t right, we make it right - and that’s written into the Haven Standard, not a verbal assurance you hope someone remembers. Here’s how the process works for Three Lakes homeowners.

First, you call (786) 808-5792 and speak to a live person, 24/7. No ticket system, no “we’ll get back to you.” You describe what you’re seeing - a draft where there shouldn’t be one, a lock that doesn’t seat, a sightline measurement that doesn’t match the survey you kept. We schedule a return visit, usually within 48 hours for workmanship concerns.

Our technician arrives with the original job documentation: the measured survey, the written scope, the photo record from installation day. We compare what we documented then to what we’re seeing now. If we missed something, we fix it at no charge. If a product failed within its manufacturer coverage, we handle the warranty claim and coordinate replacement - you don’t chase the manufacturer yourself.

The 365-Day Done Right Promise covers the full year following completion because problems don’t always show up in the first week. In Three Lakes, we see seal failures surface after the first summer heat cycle, or track alignment shift after the ground settles through wet season. We want to be the ones who catch it, not your next contractor.

Every resolution is documented with new photos, added to your job record. You’ll have evidence of what was done and when, same as you did on day one.

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After

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. That’s why we carry full licensing and insurance for every window and door installation we perform in Three Lakes - not as a footnote, but as the structural support for everything else we promise.

Our state licensing means we’ve met Florida’s requirements for competency in structural opening modification, wind-load compliance, and permit coordination. When we pull a permit for your impact window installation, the inspector is checking work done under our license, not a subcontractor’s. Our insurance and bonding protect your property during the job and cover our crew while they’re on your site. If a ladder goes through a soffit or a pane cracks during handling, that’s on us, not your homeowner’s policy.

Haven Clause 3 - Verified Crews - extends this further. Every technician’s license number is on record before they arrive. You can verify it. We want you to. The Haven Standard was built so that accountability isn’t a feeling; it’s a document trail, from the first measured survey to the final photo record.

Sonia Raman has operated under these terms since 2012 because anything less makes the promise hollow. In Three Lakes, where a single failed impact window can mean water intrusion, mold, and a denied insurance claim, the paperwork behind the work matters as much as the installation itself. We don’t ask you to trust us because we’re friendly. We ask you to trust us because every promise is written, every crew is verified, and every job leaves evidence.

Call (786) 808-5792 to schedule your free estimate, or bring us a competitor’s written quote for a free second opinion. Either way, you’ll receive a measured survey you keep and a written price that won’t change.

Written by Sonia Raman, Owner at Sightline Windows & Doors Three Lakes, serving Three Lakes since 2012.